Shipping Policy
At Royal Scent, we aim to provide fast and reliable shipping to our customers. This Shipping Policy outlines the shipping procedures for all orders placed through our website, www.royalscent.com.my
1. Shipping Locations
- We currently ship within Malaysia.
- If your country is not listed, please contact our customer service team to inquire about potential shipping arrangements.
2. Processing Time
- All orders are processed within 5 to 7 days pending on the location. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will notify you via email or phone.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and the shipping method chosen. Below is a guide to our shipping rates and estimated delivery times:
Shipping Method
- Standard Shipping
Cost
- FOC
Estimated Delivery Time
- 3 to 5 business days
Shipping Method
- Express Shipping
Cost
- Based on weight
Estimated Delivery Time
- 5 to 7 business days
4. Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within [Insert number of hours, e.g., 24 hours].
5. Customs, Duties, and Taxes
Royal Scent is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, etc.) are the responsibility of the customer (if apply).
6. Damages
Royal Scent is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim.
7. International Shipping Policy
We offer international shipping to selected countries. Please be aware that international shipments may take longer due to customs clearance and other external factors. Customers are responsible for any customs fees or import duties associated with the shipment.
8. Shipping Restrictions
Some items may be subject to shipping restrictions based on your location or local regulations. We will notify you if your order contains such items and provide alternate options if available.
9. Contact Us
If you have any questions regarding our shipping policy, feel free to contact us:
- Company: Hogaworld Sdn. Bhd
- Address: M-33-A-B, Residensi Trofi 1., No 1, Jalan Dua, Sungai Besi. 55200. Kuala Lumpur
- Email: info@royalscent.com.my